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Lake Trust Credit Union takes our members’ security and privacy seriously, which is why we have a variety of standards and procedures in place to protect our members. While we have many security measures in place, there are steps you can take to help minimize risk and protect the security of your accounts and personal information. Our Security Center provides information to help you and your family be better protected against potential threats.

It’s important you never provide personal information in response to an unsolicited request. Lake Trust will not ask for your password, social security number, or account numbers through email or by phone. When you call us, we will verify your account information through asking a series of verifying questions. And if you have a code word specifically set up, you will be asked to provide it.

If you believe your accounts has been breached or if you believe you have become the victim of identity theft, please contact our Member Contact Center immediately at 888.267.7200 (Monday-Friday 7:30 a.m. to 5:30 p.m. and Saturday from 9:00 a.m. to 1:00 p.m). It is the single most important and helpful action you can take. If done in a timely fashion, you may not be held liable for any loss your accounts experience.