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Security Tips for Online Accounts

Here are some tips that will help protect the security of your online bank account:

  • Choose a secure password that mixes in numbers with upper and lower case letters.
  • Do not reuse your Internet banking password on multiple websites.
  • Monitor your account activity for suspicious transactions.
  • Keep your login information secure by not sharing it with others.
  • Use antivirus and firewall software to protect your computer.

Trust your instincts. If you have a feeling something is not right, you are probably correct.

If you believe your accounts has been breached or if you believe you have become the victim of identity theft, please contact our Member Contact Center immediately at 888.267.7200 (Monday-Friday 7:30 a.m. to 5:30 p.m. and Saturday from 9:00 a.m. to 1:00 p.m). It is the single most important and helpful action you can take. If done in a timely fashion, you may not be held liable for any loss your accounts experience.

Secure Passwords

With your password, someone could gain access to your accounts, transfer funds, and steal your money. Knowing how to make a strong and secure password can keep strangers out of your accounts.

If someone wants into your account and you have a common password, thieves can quickly guess your password.

To create a strong password

  • Mix in numbers and punctuation
  • Intersperse capitals with lower case letters
  • Use at least eight characters if allowed
  • Change your password at least every 90 days
  • Pick a passphrase and use the first letter for each word.
    "Four Score and Seven Years ago, our fathers brought forth" would be 4sa7yaOfbf

To remember a strong password

Substitute numbers and symbols for letters in your password. You can do some or all, but the following are the easiest to remember.

Number/Symbol Letter
0, * O
1, ! L
1, ! I
3 E
4, @ A
8 B
8, $ S