Your safety and security are important. And that’s why we have a powerful fraud monitoring system in place to keep you and your accounts safe. It’s also important for you to have the knowledge and resources to keep your information secure.
Fraud happens when an untrustworthy individual or a criminal misrepresents the truth to obtain something of value, like money or your personal information. Fraud can also happen when your information is used without your consent.
It’s important to stop, think, and ask questions any time you are asked to share personal or financial information.
Remember, we and other legitimate companies will NEVER:
Visit our Security Center for more tips to keep your personal and financial information safe.
Our powerful fraud monitoring system checks for unusual activity on your account 24/7. You may receive a phone call (from 844.544.3265) or a text message alert (from 37268 or 20733) if we see a suspicious transaction on your account. It’s very important for you to reply to this communication right away. As a security measure, we may block any additional transactions on your card or account until we can contact you and verify the usual transactions.
It’s a good idea to regularly log in to Online, Mobile, or Text Banking to monitor your accounts. If you ever see a transaction on your account that you don’t recognize, call us at 888.267.7200. We’re here to help you.
If you see a transaction on your account that you don’t recognize or if a transaction posted for an incorrect amount, you may need to file a dispute with us. A dispute is the formal process of investigating a transaction. You must report an unauthorized transaction to us in a timely manner, but no later than 60 days after we send a statement listing the disputed transaction(s). Here’s what the process looks like: