Knowledge hub.

The login for authorized users is whatever the primary business administrator set up. Talk to the primary business owner to get the login information.

You can reset your username or password at the link under the Online Banking sign in box. If you still need help, give us a call at 888.267.7200 or stop into  any branch.

To use Text Message Banking, just activate the service through your Online Banking account. Log in to Online Banking and go to the “Additional Services” tab and locate “Mobile Banking & Alerts”. Enter your phone number and accept the terms and conditions. You’ll be guided through the set-up process.

Once you’ve activated text banking, use these codes to get your account information:

• Text “TRANS” and a dollar amount to transfer money between accounts
• BAL: Primary account balance
• BAL ALL: All account balances
• BAL CHK: Balance of checking account
• BAL SVG: Balance of savings account
• LAST: See the last five transactions on your account
• STOP: Unsubscribe from service
• HELP: How to use service

Review specific instructions on remote deposit today.

If you tried to deposit a check and received an error message, it could be because:

• The check has folded or torn corners
• The front image is not legible
• The routing or account numbers are not clear
• The image is too dark or out of focus
• The amount entered does not match the amount on the check

The following types of checks cannot be processed using Mobile Deposit:

• Checks dated more than six months prior
• Checks that are not endorsed by you or a joint account owner
• Checks with blank payee lines
• Money orders and savings bonds
• Checks made payable to someone other than you or a joint account owner
• Checks made payable to Bearer or Cash
• Checks from a foreign institution or payable in foreign funds
• Suspected or known fraudulent checks
• Checks made payable to you AND a third party that is not on the account
• Previously submitted checks through this service or through another institution
• Checks returned as unpaid

Immediately after you submit your check images, you’ll get a confirmation number that you can email to yourself. When your deposit is processed, you’ll receive an email notification. Funds may take up to one business day to become available in your account.

We recommend that you keep your check in a safe place for at least 45 days after your Mobile Deposit. We ask that you do this in case there are any issues with the check or deposit. You can shred the check after this time.

Yes, please sign and write “For Mobile Deposit Only” on the back of your check. 

Mobile Deposit is available for all tablets, and your iPhone®, iPad®, iPod touch® or Android™ phone using the Lake Trust Credit Union Mobile App.

All Lake Trust members with an open checking or savings account in good standing are eligible to use Mobile Deposit. Remember to enroll in Online Banking before you download the Lake Trust Credit Union app, as you’ll set-up your login information in Online Banking.

If you don’t want a security code texted or emailed to you each time you log in to Online Banking from a trusted device, you’ll need to disable the cookies in your browser for Online Banking.

• Go to the “Options” menu (the three-line button located at the top right of your screen under the red X) and select “Options”
• Click Privacy
• Under the “History” panel, change the Firefox drop down menu to “Use custom setting for history”
• Select “Exceptions”
• Type in the Online Banking login page address (http://www.laketrustonline.org) and click “Allow”. Then close the window.
• You should be back at the Privacy menu. Toward the bottom of the menu, change the setting under “Accept third-party cookies” to “Never”. Under that, change the “Keep until” option to I. Then close Firefox.
• Click “Settings”
• Uncheck the box next to “Cookies” and click “OK”
• Log in to Online Banking, verify your identity and then close Firefox
• Open Firefox and again log in to Online Banking.

You can cancel E-Statements at any time. Just notify us through your Online Banking Menu.

If you didn't provide your email address when you accessed your E-Statement for the first time, then select the "Update Email Notification Address" link in the Online Banking menu to provide your email. Your email must be provided to get E-Statement email notifications.

Your Lake Trust E-Statements, and all other notifications from Lake Trust are sent to the primary email that is currently set up on your account. To view or change your primary email address, please log into Online Banking, and choose My Settings to review or edit personal contact information.

Complete the Stop Paper Statements form to stop receiving paper statements.

A credit report is the collection of account, public record, inquiries, and identification information. It also includes your history of taking out and paying loans. Under federal law, you’re allowed to receive one free copy of your credit report from each credit-reporting agency every 12 months.

You can request your free credit report in two ways:

• Call 877.322.8228
• Get it online at  www.annualcreditreport.com¹

¹Third party website. Lake Trust Credit Union is not responsible for the content, availability, security or compliance of any linked third party websites. In addition, the site's privacy policies may differ from those of Lake Trust.

Contact the credit reporting agency and the company that’s reporting the incorrect information to fix an error. Learn more about how to correct an error on your credit report.¹

When there are multiple inquiries for your credit score in a short time frame, it’s assumed that you’re shopping around for a good rate. With the VantageScore model, there is a 14-day rolling window for credit inquiries. This means that you could have multiple inquiries for your credit score, but if they are all made within the 14-day time frame then it’ll only count as one inquiry.

Yes, you can. But remember that you have one contribution limit per year which includes both types of IRAs. You cannot contribute the limit to each. See your tax professional for more information.

It's up to you. You can make one contribution or you can spread it out over the year.

The above information is not intended as tax advice. Please consult a tax professional regarding your specific circumstances.

The NCUA is the National Credit Union Administration. This government agency monitors, charters, and regulates all federal credit unions.

The NCUSIF stands for the National Credit Union Share Insurance Fund, which is operated by the NCUA. Thanks to the NCUSIF, your funds are backed in full faith by the U.S. government up to $250,000 per person per membership at each institution. However, your coverage depends on your specific account ownership. Additional accounts, such as an IRA or trust account, can increase your coverage.

The funds in share accounts are covered and federally insured by the NCUA. Share accounts include savings, checking, CD, money market, and IRA accounts. Investment and insurance accounts, like mutual funds, stocks, bonds, or annuities, are not federally insured.

Under the NCUSIF, you are covered up to $250,000 at each federally insured institution. This coverage is a combined total of the balances in all share accounts for each individual under each membership number. Share accounts include savings, checking, CD, money market, and IRAs.

For example, let’s say you had $15,000 in your savings account and $250,000 in your checking account for a total of $265,000. Up to $250,000 is covered in your accounts, which means that $15,000 is not covered. You may want to consider moving the excess funds in your savings and checking account to a new account, like an IRA or trust account, to ensure full coverage of all your funds.

You can learn more about your coverage limits using a Share Insurance Estimator calculator¹ or on the NCUA website¹.

When two people are joint on an account with no beneficiaries, funds for each person on the account are covered up to $250,000. For example, let’s say you have a joint checking account with your spouse, and $500,000 is in the account. Your share of the account is covered up to $250,000 and your spouse also has coverage up to $250,000. That means that all the funds in this account are insured. If the balance exceeds $500,000, you may want to consider moving the excess funds to a new account, like an IRA or trust account, to ensure full coverage of all your funds.

You can learn more about your coverage limits using a Share Insurance Estimator calculator¹ or on the NCUA website¹.

You may qualify to borrow money without collateral. This could be a fixed term loan or an open-end loan such as a credit card or Line of Credit.

You can set up Direct Deposit of a government benefit check (i.e. Social Security or Supplemental Security Income) online¹. You can also call the US Treasury Electronic Payment Solution Center at 800.333.1795. If you’re in a branch, we can help you out by sending an electronic enrollment request.

• Contact the biller directly
• Complete and submit a new enrollment form to authorize withdrawal of funds from the new account. Approval may take 30-60 days, just as it did when you first signed up.
• Keep the old account open or cancel the Direct Payment option until all companies have processed the new information

• Contact us at 888.267.7200 or stop into a branch.
• Sign a Written Statement of Unauthorized Debit
• Provide your name, account number, the date of the transaction, and amount of the unauthorized transaction

We’ll re-credit your account for the amount of the unauthorized transaction and charge it back to the originator.

Mortgage Center loans are categorized by either a Purchase, Construction (one-time close), or a Refinance home loan. Visit the Mortgage Center FAQs¹ to learn more.

If you are unsure about what type of loan might be right for you, reach out to Lake Trust to learn more and make the right decision for your financial goals. Connect with us.

Either loan uses the equity in your home to back the loan. And either can be your only loan against your home or could be in addition to your primary mortgage – if you have sufficient equity. (what you would owe against your home subtracted from the value of your home)

• Fixed Home Equity Loan allows you to borrow a lump sum paid back with regular payments over a set period. This loan could be used to pay off loan or credit card debt, make home improvements, refinance your existing mortgage, and more. You could even add escrow to your Fixed Home Equity if that meets your needs.
• Home Equity Line of Credit (HELOC) is a line of credit giving you access to your money when you want or need it instead of one lump sum. The funds will become available again as you pay down the balance. There is a 5-year draw period (which can be renewed upon re-evaluation) and your monthly payment is 2% of the outstanding principle balance. ($100 minimum) After the 5-year draw period, you can apply for a new draw period or continue with your payments until your balance is paid in full.

If you are unsure about what type of loan might be right for you, reach out to Lake Trust to learn more and make the right decision for your financial goals. Connect with us.

There are no fees when you use your card at ATMs owned and operated by Lake Trust Credit Union or inside the CO-OP Network. Most retailers do not charge a fee. However, when you use your cards at ATMs from other financial institutions, there may be a small fee. See our fee schedule.

If there are enough funds in your account you should be able to withdraw what you need from an ATM. If you need assistance on a very large draw, please see a Lake Trust team member at your nearest location or call us at  888.267.7200.

Your Lake Trust Debit Card has a spending limit that should accommodate daily purchases. If you need to make an exceptionally large purchase, please reach out to a Lake Trust team member at any location or give us a call at 888.267.7200.

When you use "debit", you must enter your PIN after the card has been swiped through a point-of-sale terminal. With PIN transactions, funds are withdrawn from your checking account when the transaction occurs.

When you use “credit”, it is a non-PIN transaction. Instead of providing your PIN, you’ll sign to verify the transaction. With a signature transaction, funds are held in your checking account at the time of purchase until the transaction posts to your account in one to three days excluding weekends and Federal holidays.

You won't be responsible for unauthorized purchases that are reported in a timely manner, within 60 days of the statement date. If your Lake Trust Debit Card has been lost or stolen, or you suspect unauthorized use, report it to us immediately by calling 888.267.7200.

Report any suspicious activity to us immediately at 888.267.7200.

Call our international card number at 973.682.2652 for help with your debit card if you are outside of the United States and need help. This service is available 24 hours a day, 7 days a week. If you haven’t left for your trip yet, call us at 855.671.0078 to place a travel notification on your card. A travel notification lets us know that you’ll be using your card in a different location than normal.

Yes, you can deposit cash at a Lake Trust ATM. Cash deposits are subject to a hold if they're made at a non-Lake Trust ATM.

There are no holds on cash deposited to a Lake Trust account at a Lake Trust ATM. Cash deposited to a non-Lake Trust ATM may be subject to a one-business day hold. 

The hold for deposits made after 6 PM would start the following business day.  If you need funds available in your account right away, find a Lake Trust ATM near you online.

Yes, checks may be deposited at deposit-capable ATMs. These checks are subject to a standard hold over certain amounts based on regulations. 

When you deposit a check at an ATM, a certain amount may be placed on hold for two business days. The amount is standardized and based on regulations. Please reach out to a Lake Trust team member if you have a question about a hold. Stop by your nearest location or call 888.267.7200.

Deposits made after 6 PM will be deposited the next business day. The two-day hold for any hold-eligible funds would start the next business day.

Deposits made after 6 PM on a Friday would be considered a weekend deposit. See the question below for information.

Deposits made on a weekend will be deposited the next business day. Typically, this is the following Monday. If there is a holiday on Monday, then the deposit would post on Tuesday. Any necessary  two-day hold would start the next business day.

Cash deposited at a Lake Trust ATM would be available immediately and show up on your statement for the next business day.

Per our Funds Availability Policy, we may place a standard hold on part of the funds. Larger checks are subject to regulated holds. If you have a question about a hold, please visit your nearest Lake Trust location or call 888.267.7200. 

Other options to deposit checks include night deposit (available at select branches) and mobile deposit with our mobile app. The Lake Trust Credit Union app is available on the App Store¹ or on Google Play¹.

If you don’t have enough money in your account for an everyday (one-time) debit card transaction to process, no worries! With Debit Card Coverage, we may authorize the debit card transaction to go through for you if you ask us to. This will save you from the headache and hassle of having a transaction declined. Debit Card Coverage does not cover recurring debit card transactions. There is a fee for this service. See fee schedule for more details.

Stop by any branch or give us a call at 888.267.7200 and let us know that you’d like to enroll in Debit Card Coverage. If you change your mind, you can opt out at any time.

There’s a $32 fee for each debit card transaction that is paid when there aren’t enough funds in your account. If you never use your Debit Card Coverage, there’s no charge.

The transaction was most likely a recurring transaction that you set up in advance by using your debit card, such as a subscription (like Netflix, Xbox Live, Amazon Prime, or Blue Apron) or a monthly bill payment (like a gym membership, utilities, or cell phone bill).

Opting out of Debit Card Coverage means that we’ll decline everyday (one-time) transactions, like purchases at a store. Since you must give authorization to a merchant when setting up a recurring transaction, we cannot stop or decline the payment.

Contact the merchant to set up other payment arrangements, like using a credit card.

OPTING IN to Debit Card Coverage means you are authorizing Lake Trust to pay your everyday (one-time) debit card transactions and charge an overdraft fee when you don’t have enough funds in your account to cover these transactions. Debit Card Coverage does not cover recurring debit card transactions.

If your account has insufficient funds when a recurring debit card transaction comes in, then your account will be charged an NSF fee regardless of if you opted in for Debit Card Coverage or not.

OPTING OUT of Debit Card Coverage means you do not want Lake Trust to pay your everyday (one-time) debit card transactions. These transactions will be declined at the merchant when making a purchase if you don’t have enough funds in your account.

We look at your actual balance to determine if you have enough funds in your account to cover the debit card transaction.

Your actual balance (also known as current balance) is the amount of money you have in your account. This does not include any outstanding items, such as checks written, or debit card purchases authorized but not posted.

Your available balance is the actual balance (or current balance) minus any debit card purchases that have been authorized but not yet posted to your account.

The available and actual balances do not include any checks that you have written that have not cleared or posted to your account.

Example: You have a $100 actual balance. You make a $70 debit card purchase, which may put a hold on your account for the purchase amount; so, your available balance is now $30 ($100 - $70 debit card purchase) and your actual balance is still $100 ($70 debit card purchase was authorized, but not posted to your account). You then make a $30 debit card purchase using your PIN. PIN-based debit card purchases generally post to your account faster than a purchase without using your PIN.

Your available balance is now $0 ($100 - $70 debit card purchase - $30 PIN debit card purchase). But your actual balance may still be $100 (if it is the weekend) or it may now be $70 ($100 - $30 PIN debit card purchase). When the $70 debit card purchase posts to your account ($100 - $30 PIN debit card purchase - $70 debit card purchase), your actual balance and available balance are $0.

We do offer an Account Transfer option if you’re looking for a less expensive alternative to Debit Card Coverage. This means we’ll try to pull money from your savings account or line of credit if your checking account doesn’t have enough money to cover a transaction. Keep in mind, however, that a debit card transaction will be denied if you don’t have funds in your savings account or line of credit.

There is no transfer fee per transfer for personal accounts. There’s a $10 account transfer fee per transfer for business accounts. See our fee schedule to learn more.

Courtesy Pay covers any checks, bill payments, or automatic payments that pull directly from your checking account (ACH payment). With Courtesy Pay, you don’t have to worry about bounced checks or late bill payments.

Courtesy Pay automatically comes with your checking account, so you don’t have to opt in. Courtesy Pay covers electronic payments, or a transaction done with a check that pulls directly from your checking account. It does not cover debit card transactions. However, Debit Card Coverage does cover every day (one-time) debit card transactions.

We pay overdrafts at our discretion, which means we don’t guarantee we’ll always authorize and pay a transaction. If we don’t authorize and pay an overdraft, your transaction will be declined.

There’s a $32 fee for each check, automatic bill payment, or ACH transaction that is paid when there aren’t enough funds in your account. If you never use your Courtesy Pay, there’s no charge. However, you may still incur an NSF fee (see question above). See fees on our fee schedule.

Go to the Wallet app on your smartphone or tablet or download your preferred digital wallet app. Choose the option to add a new card and follow the on-screen instructions. After a few minutes, you should be ready to use your digital wallet. For help, check out how to add your debit or credit card to Apple Pay¹, Google Pay¹, Samsung Pay¹.

Your physical debit and credit cards are still active after you add them to digital wallet. That means you can still use your debit and credit cards at any store. If you don’t plan on carrying your physical cards with you, however, make sure you secure them in a safe location (like a home safe).

If you lose your physical debit or credit card, give us a call at 888.267.7200 and we’ll deactivate your card. You can also shut off your card in the CardValet app. It’s a good idea to shut off your card as soon as you notice that it’s missing to prevent the potential of any unauthorized transactions.

You’ll need to use your Touch ID, Face ID, or enter a passcode before you make a purchase using your digital wallet. However, it’s still a good idea to turn off your card until you find your device. Give us a call at 888.267.7200 to let us know what happened. We can turn off your card to prevent potentially unauthorized transactions. You can also use the CardValet app to shut off your card if you have it installed on another device.

Digital wallet payments are accepted at thousands of stores worldwide, online, and within many apps. Look for the Apple Pay, Google Pay, or Samsung Pay symbol at the checkout terminal at your favorite store to see if they accept digital wallet payments. Open your digital wallet on your device and follow the instructions on the screen to make a payment.

You cannot win more than one prize in a month from the same monthly drawing. You can win from different drawings in the same month, you can win multiple months, and even consecutive months. All monthly prize winners are eligible for the grand prize drawing.

Yes. The number of prize entries is based on the increase in your monthly balance. You'll receive ONE entry in the monthly prize drawing for every $25 increase in monthly balance in the account. The maximum number of entries per member per month is 100.

If you deposit $100 within the month and then withdraw it after the drawing, then you will not receive any entries for the following month. Any withdrawal (including the penalty) that exceeds the deposit for the month will disqualify you from the drawing. Your balance must go up by at least $25 to qualify for the drawing. For example, to receive an entry for the following month you will need to re-deposit the $100 plus an additional $25 to receive one entry in the drawing. There is only ONE withdrawal allowed during the term of the certificate (12 months) with a $25 penalty fee.

Drawings for monthly prizes will be conducted within fourteen days of the end of the month. For example, the drawing for July's entries will be held in August.

Winners will be notified by phone during the following month. For example, if you win July's monthly drawing, you'll be notified in August. The monthly cash prizes will be deposited to your savings account as interest and be listed as an Interest Adjustment.

Digital wallet payments are accepted at thousands of stores worldwide, online, and within many apps. Look for the Apple Pay, Google Pay, or Samsung Pay symbol at the checkout terminal at your favorite store to see if they accept digital wallet payments. Open your digital wallet on your device and follow the instructions on the screen to make a payment.

You'll receive a notice 30 days before your CD matures that explains your options. Unless you choose not to renew, we'll automatically reinvest your funds for the same term at the current interest rate. In either case, you have a 10-business day grace period after the maturity date to withdraw all or a portion of your money without penalty.

All credit card payments are due on the 4th of the month.

There are many ways you can make your consumer Lake Trust credit card payments, including:

• Mobile Banking: Select “Credit Card” in the “More” menu
• Online Banking: Click on the credit card in your account list
• Bill Pay: Use your credit card number as the account number when making payments from a bill pay service. Use the address below to set it up.
• Call the number on the back of your credit card (available 24/7)
• By mail: Include your payment coupon and use the address below

Mailing address for Lake Trust Credit Card payments:

Lake Trust Credit Union 
PO Box 2711
Omaha, NE 68103-2711.

Use your credit card number as the account number when making payments on your card.

Your E-Statements will be available for 12 months. You’ll need to log in to Online Banking to see your statements. If you need an older statement, give us a call at 888.267.7200 or stop by any branch.

• For consumer credit cards: Log in to Online or Mobile Banking and choose the Credit Card Rewards from the Account Management menu to view your credit card redemption options.
• For business credit cards: Log in to Online or Mobile Banking and choose Credit Card Rewards from the Credit Cards menu to view your credit card redemption options.

You can cash in your points for cash back, gift cards, discounts on gas, or book travel and experiences with a live travel agent service.

You can dispute a transaction online by visiting the credit card site and choosing Transaction History. If a transaction is eligible for an online dispute, you will see Actions, then choose Dispute next to the information for that transaction.

You can also call 888.267.7200 to dispute a transaction. Follow the prompts on the phone for credit and then choose the option to dispute a transaction.

Yes, you'll need to set up your credit card in your digital wallet again if your new card has a new card number.

Call our international card number at 973.682.2652 for help with your credit card if you are outside of the United States. This service is available 24 hours a day, 7 days a week.